QUESTION
I’ve signed up for a monthly membership and some of the songs are not accessible. What’s going on?
ANSWER
The monthly membership gives you access to the latest 5 songs. You will need a yearly membership to see all of the song videos.
QUESTION
I’ve signed up for two memberships that overlap. Can you extend my membership to give me credit for the overlap?
ANSWER
We are not able to alter individual memberships. We would recommend not signing up for overlapping memberships.
QUESTION
Why is the password requirement so stringent?
ANSWER
We have to protect the site from password crack software and brute force attacks.
QUESTION
Are Andy’s instructions geared towards beginners?
ANSWER
This site is focused on Andy’s discography and as well as his influences in Jazz and Blues. Andy breaks down his songs and provides tablature. The content is probably more appropriate for intermediate and advanced players.
QUESTION
Do you offer refunds?
ANSWER
We do not issue refunds. Because the site offers downloadable goods, we cannot offer refunds after the fact.